Terms & Conditions

We advise you to print these pages and keep them. It is important you read these terms and conditions before ordering any Product(s) from our website. By ordering any of our Products, you agree to be bound by these terms and conditions.
    1. www.luxxur.co.uk is owned and registered by Norwood Trading (West Yorkshire) Limited Registered in England Registration No: 2627519 Our registered office is located at: Abbey Chambers, 46/48 Otley Road, Guiseley, Leeds LS20 8AH. We are registered for VAT under No: 934843404
    1. You must be 18 years of age or above and able to enter into legally binding contracts
    2. You must be resident in the United Kingdom
    1. Once you have placed an order with us by the automated website ordering system, by email or by telephone call, we will acknowledge your order request. Once, and providing only, payment in full has been received from you we will process your order for despatch. Until such time that you receive confirmation from us of the despatch of your order, your order will be considered only as an offer to buy a Product from us
    2. We reserve the right to refuse any offer to buy a product from us at anytime
    3. The contract between us will only exist at the point we confirm the actual despatch of your order, in full or any part thereof, by email. The contract between us will only exist for those specific goods for which we have notified you of the actual despatch
    1. The price at which we offer goods for sale is that shown on the website excepting cases where an obvious error has occurred. In such cases we reserve the right to decline your offer. An obvious error is one where it would be fair and reasonable to assume the product price was grossly understated to the extent it could have reasonably been recognised by you as mis-priced
    2. The final price quoted at the checkout process will include delivery costs,if any. The total price shown also includes VAT at the prevailing rate
    3. Payment is to be made through the Paypal checkout system or other 3rd party payment facility as indicated on the website. Whilst we are under no obligation to offer any alternate payment methods, we may from time to time accept alternative arrangements on a case by case basis. Subject to application by you and approval by us
    1. We will despatch orders after receipt of cleared payment,whilst we will endeavour to despatch promptly if, for any reason, we are unable to despatch within 7 days we will notify you and give you the estimated date of despatch. Should you not wish to proceed you may advise us of the cancellation of your order request and we will refund, in full, any payments you have made to us for the non-despatched goods.
    2. We will notify you, by way of the despatch notification,the method of delivery. We cannot guarantee any specific day or time of arrival as goods will often be despatched using third party fulfillment  and delivery services
    3. Should delivery be refused by you or your agent and subsequently be returned to us we reserve the right to cancel your order and refund your payment
    4. ‘Free delivery’ is available to all Mainland UK postcodes only. For other areas including offshore postcodes, please contact us prior to ordering. We will be happy to advise you of any delivery costs. Some items, by nature of their weight and/or size may be restricted to UK Mainland delivery only.
    1. Once delivery has arrived with you the products are at your risk.
    2. Ownership of the goods will only pass to you once we have received cleared payment in full for the sale price of the goods and any delivery costs.
    1. Under existing consumer contracts legislation (previously distance selling regulations) you may, within 14 days of delivery of the product, cancel the contract advising your intention to return and then a further 14 days to return the products to us for a refund under the terms stated in the remaining paragraphs of this section.
    2. If you change your mind about the product you must return the item within 28 days of delivery (or within 14 days of notifying your intention to return) stating your reasons for the return. The cost of return carriage must be pre-paid by you.
    3. Please note however, that we permit returns up to 60 days after receipt which is greater than the period under the consumer contracts legislation noted above
    4. For non-faulty returns (sometimes referred to as "remorse" returns) goods for which a return and refund is requested, must be returned in the original individual product packaging, as far as it is reasonably possible to do so, and must be in an unused and undamaged state.
    5. Returns which are for reasons of fault or defect ,should be returned within 28 days of receipt, where the fault is apparent upon receipt and/or first use. However, all products we sell are considered to have an automatic 12 month warranty against manufacturing fault or defect ( unless longer warranty periods apply. In which case the longer warranty period will be clearly marked in the individual listing and/or enclosed with the product)  
    6. In the event you receive any goods which you consider to be defective or essentially different from those advertised and for which you wish to claim a refund, we will refund the full cost you have paid for the goods,including any delivery costs you may have paid, and also refund you any reasonable costs for their return to us. Please note proof of postage or despatch is not proof of delivery. We ask that you use a trackable/recorded delivery method for any returned goods.
    7. The above terms and conditions do not affect your statutory rights
    1. Products we sell to you will correspond with the specifications shown on our website and will be guaranteed free from defect in both workmanship and materials for a period of 1 year from the date of delivery to you. A longer period may apply ONLY when stated on the specific product packaging or our website 
    2. The above warranty is subject to the following conditions:
      1. We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow installation and general usage instructions misuse or alteration or repair of the Products
      2. Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
      3. The above warranty does not extend to products not manufactured by us. For such products you will only be entitled to benefits of any original guarantee or warranty issued or advised by the manufacturer.
    1. We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements
    1. Any dispute arising from, or related to, any Contract(s) you may enter into with us by way of the purchase of goods shall be subject to the jurisdiction of the courts of England and Wales.

Delivery Information

Our prices include free delivery to all Mainland postcodes. 

Please contact us for delivery rates to other areas. We will normally arrange delivery via Royal Mail or Courier services.

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